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Customer Service Advisor

  • Stamford
  • Holidays: 25 days per year
  • Salary: £20,000-£25,000 dependent on experience

The Role

This is an exciting opportunity to join a world class Customer Service team to support B+P’s future business growth. This is an entry-level operational business role where you will be working closely with the Customer Service team. The ideal candidate will have excellent communication skills and will understand how to delight the customer within an E-commerce environment. You are on the front line with our customers around the world and you will be responsible for delivering an excellent customer experience whilst representing our brand. The role is for someone who enjoys a fast paced environment and thrives on going the extra mile. We will help and support by providing you scope for personal and professional development. We are looking for someone who is genuinely excited to help out customers during all sales and post-sales procedures.


  • Assist with the complete post-sale customer journey for all customer orders
  • Progress customer orders post-sale through to successful delivery
  • Process and monitor returns requests and refunds
  • Contribute to maintenance of the Virtual Assistant database
  • Confirm replacement orders and manage post-sale customer communications effectively
  • Problem resolution
  • Arrange deliveries and installations if required
  • Offer exemplary personal after-sales experience
  • Warehouse and external logistics partner liaison for orders, dispatches and customer deliveries
  • Handle customer enquiries via email, phone, and online chat in a friendly, helpful and professional manner
  • Communicate effectively with customers to ensure they are satisfied with the products and services provided
  • Ensure valuable customer feedback is collected and shared with the Customer Service Team
  • Continually seek out new ideas and process improvement opportunities
  • Contribute to and maintain Departmental performance measures
  • Build solid working relationships with fellow team members and other related departments

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