Showroom Assistant – Part Time

Responsibilities

• To deliver in a professional and empathetic manner a first class customer service. This involves understanding their needs and assisting them as appropriate throughout their journey from first entry into the showroom to after-sales
• Understanding the customer needs and responding appropriately
• Ensure the showroom is tidy and presentable at all times with excess stock neatly stored and that all incoming deliveries are dealt with swiftly and put away
• To assist the operations assistant with the visual merchandising of the store ensuring this is interesting and refreshed regularly to draw customers into the store
• Demonstrate excellent product knowledge so as to be able to effectively communicate features and benefits to the customers, dealing with customer enquiries as they arise.
• Ensuring that your product knowledge is kept up to date at all times and you are familiar with new products prior to launch
• To answer the telephone and respond to customer emails without delay
• The processing of sales through the store’s point of sale system or the processing of orders for direct dispatch from our warehouse
• The processing of payments in cash or by credit card in respect of store sales and back orders
• Following the company’s standard operating procedures with regard to all transactional matters
• Assisting the Showroomr Manager with the booking into stock of incoming deliveries but also to assist in the arrangement of outgoing shipments where necessary
• Handling returns of sales/orders coming back to the showroom
• Build solid working relationships with other members of staff in Stockholm and other B+P locations
• Support for the sales representatives where necessary
• Ensure that any customer feedback is collected and shared with the Customer Service Team Manager
• Assisting supply chain team with all stocktakes
• Contribute to and maintain Departmental performance measures
• Seek out new ideas to enhance the showroom’s success
• Supporting the Office