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Customer Service Advisor

  • Los Angeles
  • Salary: Dependent on experience

The Role

This is an exciting opportunity to be part of a world-class Customer Service team to support B+P’s future business growth in North America. This is an operational business role where you will be working closely with other departments to positively contribute to our customers’ experience, providing you scope for professional and personal development. The goal is to ensure excellent service standards and maintain high customer satisfaction – we are looking for a candidate who is genuinely excited to help and delight our customers during all sales and post-sales procedures.

Responsibilities

  • Generate positivity and passion around the Buster + Punch brand. As the first point of contact of our customers, you will respond to inquiries in relation to requests for quotations, orders, stock availability, product information including technical support, online chat, customer returns process, refunds and payments
  • Build customer loyalty by assisting new and existing clients with a high degree of accuracy while consistently meeting department key performance indicators
  • Use good judgment, strong communication skills and positive language in all situations to ensure escalations are resolved on the first contact
  • Confirm replacement orders and manage post-sale customer communications effectively
  • Assist with the complete post-sale customer journey for all customer orders.
  • Progress customer orders post-sale through to successful delivery.
  • Arrange deliveries and installations if required
  • Warehouse and external logistics partner liaison for orders, dispatches and customer deliveries.
  • Ensure valuable customer feedback is collected and shared with the Customer Service Team
  • Continually seek out new ideas and process improvement opportunities.
  • Contribute to and maintain Departmental performance measures
  • Build solid working relationships with fellow team members and other related departments
  • Ensure brochures and samples are always in stock and dispatched as and when required

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