Support

Frequently Asked Questions

can I use non-led bulbs with and led dimmer?

yes. our led dimmer also works with mains voltage incandescent + halogen lamps.

do other aftermarket bulbs work with b+p dimmer switches?

it’s best to check the technical specification of your chosen dimmer for a list of compatible loads. we try to offer broad compatibility, but cannot always guarantee optimum performance with every bulb on the market.

can i have a dimmer and a toggle on the same plate?

our current uk electricity range cannot accommodate mixed switches on a plate. get in touch with our sales team and ask to be kept in the loop as to when this might become available.

can i install two dimmer switches on the same circuit?

sadly not. the mechanics of a dimmer switch mean that only one can be used per circuit. you can add regular two-way or intermediate switches to the same circuit – to switch on and off from other locations.

when should i install an intermediate switch?

an intermediate switch is used when the same lighting circuit is going to be controlled by more than two locations.

do you sell more than a 1g intermediate toggle switch?

right now, our intermediate switch is available as 1g only. drop a line to our sales team who can keep you in the loop when other options become available in the future.

what is the difference between 1-way, 2-way and 3-way switching?

a 1-way switch can control a single lighting circuit from one location. (you can also use a 2-way switch for 1-way applications.)
a 2-way switch can control a lighting circuit, but also allows additional switches to control the same circuit from multiple locations.
a 3-way (or intermediate switch) must be used to bridge between 2-way switches on circuits controlled from 3 or more switches in different locations.

are your products suitable for use outside the australia and new zealand?

the majority of our anz range is certified by saa and therefore suitable for use in australia and new zealand. please check the technical specification for specific products or enquire with our customer service as to a specific requirement.

can your electricity products be used in a bathroom?

our lights are ip20 rated which means they are suitable for use in a bathroom but only in zone 2. further technical information can be found on the full technical specification.

will the brass and smoked bronze products age?

the brass finish is coated with a hard-wearing lacquer to protect the product. (please note, all finishes are prone to ageing.)
the smoked bronze is a ‘living finish’ which ages beautifully over time with you and your home.

where can i find technical information and installation guides?

tech specs and instruction manuals are available to download from the product pages.

do you have spare parts for your products?

yes, please email the customer service team on [email protected] to enquire.

do you provide samples?

buster + punch does not currently offer free full-size product samples. please order the desired product via the website and return it within 14 days of receipt for a full refund.
please see the below link to our full returns policy: https://www.busterandpunch.com/returns-policy

are any of your products suitable for use externally?

unfortunately, none of our products are suitable for use externally.

how do i clean my b+p product?

brass is a real buster + punch favourite. the warm glow, elegance and lustre has found its way into countless homes and interiors. compared to our steel finish it’s a little different when it comes to taking care of it, as the lacquer can change in appearance over time. with that in mind, here’s a few tips on how to keep your brass lustrous and looking great.

regular cleaning is recommended and easy to do. use a damp microfibre cloth to gently clean your product.

if you experience a stubborn stain, grab a soft-bristled tooth brush to remove anything trapped in the knurling.

we strongly advise against using cleaning products and soaps on our brass products as they may be harmful to the lacquer and overall appearance.
scrubbers and brushes with metal bristles should also be avoided.

when cleaning something close to your brass product, a door or drawer front for example, take care to avoid cross contamination if you’re using a cleaning product or soap. if you get any onto the brass, wash off with warm water and a soft cloth.

how do i apply for a trade account?

where is my nearest stockist?

check our stockists list.

how do I sign up to be notified when an item is back in stock?

please select the size and colour of the product you would like to purchase. there will be a notify me button in purple – enter your email address, and you will be contacted as soon as the item is back in stock.

do you have any discount codes running?

we are not currently running any discount codes, however you can sign up to our newsletter to stay up to date on new products, launches and promotions.

do I need an account to place an order?

no, you can choose to checkout as a guest.
however, you must have a registered account in order to make a return.
other benefits of signing up to an account include order tracking, review past orders, save address details, and manage email preferences.

i have forgotten my password?

if you have forgotten your password, please click the ‘forgot your password’ link on the login screen and follow the instructions. please note that if you are trade customer, then you need to do this from the trade login page.

do you offer bespoke solutions?

bespoke orders / projects need to come through to [email protected] for more info with our reps.

can I find out when a product is back in stock?

if a product is in stock the ‘add to basket’ button on the product page will be active.
if we currently do not have stock then there will be an option to pre-order along with estimated availability date. (please note that when pre-ordering, the order will not ship until all items are in stock).
you can also sign up for email notifications when a product is back in stock.

how can I track my order?

the tracking link will be emailed to you as soon as your order has left our warehouse.

when will my order be shipped?

estimated delivery times can be found on the product page based on your location.
shipping times vary by delivery address. for delivery within the uk, it can take between 1-2 working days from dispatch. for delivery to europe, it can take between 3-5 working days from dispatch. for delivery to other international countries, it can take between 5-10 working days from dispatch. bank holidays, national holidays and peak seasonal shipping periods will produce longer delivery times.

what is my order status?

for all stocked items, orders will be despatched within 3-5 working days from placing an order.

can I cancel my order?

if you wish to cancel your order you may do so by contacting our customer service department within 2 hours of placing your online order.
in the event that our warehouse has already dispatched your order, you will be asked to follow our standard returns process.

my order has arrived and is damaged- what do i do?

we are sorry you have received your order and there is some damage. please contact our customer service team with your order number on [email protected], and they will look to resolve this quickly for you.

i want to discuss my order- who do i contact?

please contact our customer service team on [email protected]

can I pay for my order over the phone?

if you would like to speak to someone to place your order, please call us on +44 (0)20 7407 0888 and select option 2.

how do I return an item?

you can return your order using our Returns Portal https://busterandpunch.returns.international/
our returns policy; which is in addition to your statutory rights, entitles you to a refund for products bought online or in store with a valid receipt or parcel summary document within 30 days of receipt. for a refund; items must be unused/unworn with all tags attached, returned in the original packaging and in a re-saleable condition.

do you offer express shipping?

This is not a service we currently offer. Read our shipping policy.

do you offer next day delivery?

we don’t current offer next day delivery, but this is something we hope to add in the future as we know how quickly you need your b+p merch!

how do i get the estimated delivery cost?

enter your address at the checkout to obtain an estimated shipping cost. this is worked out on the weight of the order.