Support

Frequently Asked Questions

can I use non-led bulbs with and led dimmer?

yes. our led dimmer also works with mains voltage incandescent + halogen lamps.

do other aftermarket bulbs work with b+p dimmer switches?

it’s best to check the technical specification of your chosen dimmer for a list of compatible loads. we try to offer broad compatibility, but cannot always guarantee optimum performance with every bulb on the market.

can i have a dimmer and a toggle on the same plate?

our current uk electricity range cannot accommodate mixed switches on a plate. get in touch with our sales team and ask to be kept in the loop as to when this might become available.

can i install two dimmer switches on the same circuit?

sadly not. the mechanics of a dimmer switch mean that only one can be used per circuit. you can add regular two-way or intermediate switches to the same circuit – to switch on and off from other locations.

when should i install an intermediate switch?

an intermediate switch is used when the same lighting circuit is going to be controlled by more than two locations.

do you sell more than a 1g intermediate toggle switch?

right now, our intermediate switch is available as 1g only. drop a line to our sales team who can keep you in the loop when other options become available in the future.

what is the difference between 1-way, 2-way and 3-way switching?

a 1-way switch can control a single lighting circuit from one location. (you can also use a 2-way switch for 1-way applications.)
a 2-way switch can control a lighting circuit, but also allows additional switches to control the same circuit from multiple locations.
a 3-way (or intermediate switch) must be used to bridge between 2-way switches on circuits controlled from 3 or more switches in different locations.

can your electricity products be used in a bathroom?

our lights are ip20 rated which means they are suitable for use in a bathroom but only in zone 2. further technical information can be found on the full technical specification.

will the brass and smoked bronze products age?

the brass finish is coated with a hard-wearing lacquer to protect the product. (please note, all finishes are prone to ageing.)
the smoked bronze is a ‘living finish’ which ages beautifully over time with you and your home.

where can i find technical information and installation guides?

tech specs and instruction manuals are available to download from the product pages.

do you have spare parts for your products?

yes, please email the customer service team on [email protected] to enquire.

do you provide samples?

buster + punch does not currently offer free full-size product samples. please order the desired product via the website and return it within 14 days of receipt for a full refund.
please see the below link to our full returns policy: https://www.busterandpunch.com/returns-policy

are any of your products suitable for use externally?

unfortunately, none of our products are suitable for use externally.

how do i clean my b+p product?

brass is a real buster + punch favourite. the warm glow, elegance and lustre has found its way into countless homes and interiors. compared to our steel finish it’s a little different when it comes to taking care of it, as the lacquer can change in appearance over time. with that in mind, here’s a few tips on how to keep your brass lustrous and looking great.

regular cleaning is recommended and easy to do. use a damp microfibre cloth to gently clean your product.

if you experience a stubborn stain, grab a soft-bristled tooth brush to remove anything trapped in the knurling.

we strongly advise against using cleaning products and soaps on our brass products as they may be harmful to the lacquer and overall appearance.
scrubbers and brushes with metal bristles should also be avoided.

when cleaning something close to your brass product, a door or drawer front for example, take care to avoid cross contamination if you’re using a cleaning product or soap. if you get any onto the brass, wash off with warm water and a soft cloth.

how do i apply for a trade account?

where is my nearest stockist?

check our stockists list.

how do I sign up to be notified when an item is back in stock?

please select the size and colour of the product you would like to purchase. there will be a notify me button in purple – enter your email address, and you will be contacted as soon as the item is back in stock.

do you have any discount codes running?

we are not currently running any discount codes, however you can sign up to our newsletter to stay up to date on new products, launches and promotions.

do I need an account to place an order?

no, you can choose to checkout as a guest.
however, you must have a registered account in order to make a return.
other benefits of signing up to an account include order tracking, review past orders, save address details, and manage email preferences.

i have forgotten my password?

if you have forgotten your password, please click the ‘forgot your password’ link on the login screen and follow the instructions. please note that if you are trade customer, then you need to do this from the trade login page.

do you offer bespoke solutions?

bespoke orders / projects need to come through to [email protected] for more info with our reps.

can I find out when a product is back in stock?

if a product is in stock the ‘add to basket’ button on the product page will be active.
if we currently do not have stock then there will be an option to pre-order along with estimated availability date. (please note that when pre-ordering, the order will not ship until all items are in stock).
you can also sign up for email notifications when a product is back in stock.

how can I track my order?

the tracking link will be emailed to you as soon as your order has left our warehouse.

what is my order status?

our virtual assistant can provide the status of your order. enter ‘order status’ and when prompted enter the order number and order email address. if the order has shipped you will also receive the tracking number.

can I cancel my order?

Unfortunately, once an order has been placed, we are unable to make any amendments. If you have any queries regarding your order, please do contact our customer service team via [email protected] or call us on +44 (0)20 7407 0888 between 8:30am and 5pm Monday to Friday.

my order has arrived and is damaged- what do i do?

we are sorry you have received your order and there is some damage. please contact our customer service team with your order number on [email protected], and they will look to resolve this quickly for you.

i want to discuss my order- who do i contact?

please contact our customer service team on [email protected]

can I pay for my order over the phone?

if you would like to speak to someone to place your order, please call us on +44 (0)20 7407 0888 and select option 2.

how do I return an item?

you can return your order using our returns portal https://busterandpunch.returns.international/
our returns policy; which is in addition to your statutory rights, entitles you to a refund for products bought online or in store with a valid receipt or parcel summary document within 30 days of receipt. For a refund; items must be unused/unworn with all tags attached, returned in the original packaging and in a re-saleable condition.

which countries do you deliver to?

we ship to 180+ countries worldwide. We use several websites to keep delivery times fast and to ensure you see relevant products.

you are currently on our EU website. we ship to all countries in the table below from this regional website. If your country is not listed in the table, please use one of our other regional sites.

for orders to USA and Canada, please use our US site.

for orders to Australia and New Zealand, please use our AU site.

for orders to the UK and the rest of the world, please use our ROW site.

for orders to the EU and the rest of europe, please use our EU site.

do you offer express shipping?

This is not a service we currently offer. Read our shipping policy.

do you offer next day delivery?

we don’t current offer next day delivery, but this is something we hope to add in the future as we know how quickly you need your B+P merch!

how do i get the estimated delivery cost?

enter your address at the checkout to obtain an estimated shipping cost. this is worked out on the weight of the order.