Please inspect your purchase immediately upon delivery. We want you to be fully satisfied with every product. If you are not satisfied with a product you have purchased from us, you may return it within 30 days of delivery for a full refund, minus the shipping, handling and other charges where applicable. To enable us to make a full refund, we ask that the product be unused, in its original packaging with all parts and accessories, and with all original paperwork.
To return a product please use our returns service. If you receive a damaged, defective or incorrect item, please contact our Customer Service Team directly who will work with you to make things right :
T. +44 (0)20 7407 0888
Made to order/special items
Body care products
Please note, we do not accept returns at our London Showroom.
CREDIT CARD REFUNDS
After our warehouse receives your returned products and confirms that all of the requirements have been met, your return will be processed to the same Credit or Debit Card used to place your order. An email confirmation will be sent after the refund has been processed. Refund times will depend on the Credit/Debit Card Company’s policies
BANK TRANSFER REFUNDS
After our warehouse receives your returned products and confirms that all of the requirements have been met, your return will be processed to the Bank Account details specified by yourself. An email confirmation will be sent after the refund has been processed.
Our Bank usually issues refunds within 5 working days of our request. The refunded sum will be visible on your statement shortly thereafter. You can check your refund in your online banking account or by contacting your Bank.
For UK customers you will need to provide the name of the Account holder, Sort Code, Account number, IBAN and SWIFT Code. For non-UK customers you will need to provide the name of the Account holder, IBAN and SWIFT code. You can find this information on your Account statements or request the data from your bank.
Faults with our products are rare but if you have received a faulty item please get in touch with us immediately using our contact page.
Within Buster+Punch, unfortunately, we do not accept exchanges at any time. You must return your product within 30 days of delivery. At that time, a refund will be credited to the original method of payment. You then can re-order a new product on www.busterandpunch.com.