Our returns policy, which is in addition to your statutory rights, entitles you to a refund for an item bought online or in store with a valid receipt or parcel summary document within 14 days of receipt. This does not affect your statutory rights.
For a refund, items must be unused, returned in the original packaging and in a re-saleable condition. We reserve the right to make a deduction from your refund to cover any repackaging costs.
If you wish to return an item please fill out our online form here or email [email protected] including the following information:
Quantity of the items you wish to return
Reason for return request
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if arranged via our service.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or goods damaged by the delivery company.
CREDIT CARD REFUNDS
After our warehouse receives your returned products and confirms that all of the requirements have been met, your return will be processed to the same Credit or Debit Card used to place your order. An email confirmation will be sent after the refund has been processed. Refund times will depend on the Credit/Debit Card Company’s policies
BANK TRANSFER REFUNDS
After our warehouse receives your returned products and confirms that all of the requirements have been met, your return will be processed to the Bank Account details specified by yourself. An email confirmation will be sent after the refund has been processed.
Our Bank usually issues refunds within 5 working days of our request. The refunded sum will be visible on your statement shortly thereafter. You can check your refund in your online banking account or by contacting your Bank.
For UK customers you will need to provide the name of the Account holder, Sort Code, Account number, IBAN and SWIFT Code. For non-UK customers you will need to provide the name of the Account holder, IBAN and SWIFT code. You can find this information on your Account statements or request the data from your bank.
Faults with our products are rare but if you have received a faulty item please get in touch with us immediately using our contact page.