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Frequently Asked Questions
Can I use non-LED bulbs with with an LED dimmer?
Yes. Our LED dimmer also works with mains voltage incandescent and halogen lamps.
Do other aftermarket bulbs work with B+P dimmer switches?
It’s best to check the technical specification of your chosen dimmer for a list of compatible loads. We try to offer a broad compatibility but cannot always guarantee optimum performance with every bulb on the market.
Can I have a dimmer and a toggle on the same plate?
Our current UK switches and dimmers range cannot accommodate mixed switches on a plate. Get in touch with our sales team and ask to be kept in the loop about future availability.
Can I install two dimmer switches on the same circuit?
Sadly not. The mechanics of a dimmer switch mean that only one can be used per circuit. You can add regular two-way or intermediate switches to the same circuit, to switch on and off from other locations.
When should I install an intermediate switch?
An intermediate switch is used when the same lighting circuit is going to be controlled from more than two locations.
Go you sell more than a 1G intermediate toggle switch?
Right now, our intermediate switch is only available as a 1G. Drop our sales team a line to be in the loop when other options become available in the future.
What is the difference between 1-way, 2-way and 3-way switching?
In the UK, a 1-way switch can control a single lighting circuit from one location. (you can also use a 2-way switch for 1-way applications.)
A 2-way switch can control a lighting circuit, but also allows additional switches to control the same circuit from multiple locations.
A 3-way (or intermediate switch) must be used to bridge between 2-way switches on circuits controlled from three or more switches in different locations.
Are your products suitable for use outside the UK?
The majority of our UK range is approved and certified and therefore suitable for use in Europe. Please check the technical specification for specific products, or enquire with our customer service team for a list of suitable regions. For dimmers, outlets and switches, we do also have a dedicated EU range. Contact our sales team for more information this collection.
Can your electricity products be used in a bathroom?
Our lights are IP20 rated, which means they are suitable for use in a bathroom but only in zone 2. Further technical information can be found in the full technical specification for each product. If you’re in any doubt, we advise enlisting the help of a fully certified electrician.
Will the brass and smoked bronze products age?
Our brass finish is coated with a hard-wearing lacquer to protect the product. The smoked bronze is a ‘living finish’, which ages beautifully over time with you and your home. (Please note, all finishes are prone to ageing.)
Where can I find technical information and installation guides?
Tech specs and instruction manuals are available to download from each product page.
Do you have spare parts for your products?
Yes, please email the customer service team at [email protected] to enquire.
Do you provide samples?
Buster + Punch does not currently offer free full-size product samples. You’re welcome to order the desired product via our website and return it unused within 14 days of receipt for a full refund.
Please see the link below for our full returns policy: https://www.busterandpunch.com/returns-policy
Are any of your products suitable for use externally?
Unfortunately, none of our products are suitable for use externally.
How do I clean my B+P product?
Regular cleaning is recommended and easy to do. Use a damp microfibre cloth to gently clean your product. If you experience a stubborn stain, grab a soft-bristled toothbrush to remove anything trapped in the knurling. We strongly advise against using cleaning products and soaps on products as they may be harmful to the lacquer and overall appearance. Scrubbers and brushes with metal bristles should also be avoided.
When cleaning something close to your Buster + Punch product, a door or drawer front for example, take care to avoid cross-contamination if you’re using a cleaning product or soap. If you get any onto the metal, wash off with warm water and a soft cloth.
How do I apply for a trade account?
You can apply here: https://www.busterandpunch.com/trade/
Where is my nearest Buster + Punch stockist?
Check our stockists list.
How do I sign up to be notified when an item is back in stock?
Please select the size and colour of the product you would like to purchase. There will be a notify me button in purple – enter your email address, and you will be contacted as soon as the item is back in stock.
Do you have any discount codes running?
We are not currently running any discount codes. You can sign up for our newsletter to stay up to date on new products, launches and promotions in the future.
Do I need an account to place an order?
No, you can choose to checkout as a guest.
However, you must have a registered account in order to make a return. Other benefits of signing up for an account include order tracking, reviewing past orders, saving address details, and managing email preferences.
I have forgotten my password?
If you have forgotten your password, please click the ‘forgot your password’ link on the login screen and follow the instructions. Please note that, if you are trade customer, then you need to do this from the trade login page.
Do you offer bespoke solutions?
Bespoke orders / projects need to be sent to [email protected] where I team will assist you further.
Can I find out when a product is back in stock?
If a product is in stock the ‘add to basket’ button on the product page will be active.
if we currently do not have stock then there will be an option to pre-order along with an estimated availability date. (Please note that when pre-ordering, the order will not ship until all items are in stock.)
You can also sign up for email notifications when a product is back in stock.
How can I track my order?
The tracking link will be emailed to you as soon as your order has left our warehouse.
When will my order be shipped?
Estimated delivery times can be found on the product page based on your location.
Shipping times vary by delivery address. Delivery within the UK can take between 1-2 working days from dispatch. For delivery to Europe, it can take between 3-5 working days from dispatch. Deliveries to other international countries can take between 5-10 working days from dispatch. Bank holidays, national holidays and peak seasonal shipping periods will result in longer delivery times.
What is my order status?
Our virtual assistant can provide the status of your order. Enter ‘order status’ and, when prompted, enter the order number and order email address. If the order has been shipped you will also receive the tracking number.
Can I cancel my order?
If you wish to cancel your order you may do so by contacting our customer service department within 2 hours of placing your online order and within our working hours of 9am-5pm Monday to Friday.
In the event that our warehouse has already dispatched your order, you will be asked to follow our standard returns process.
My order has arrived and is damaged – what do I do?
Firstly, we are sorry you have received a damaged item. Please contact our customer service team with your order number at [email protected], and they will look to resolve this quickly for you.
i want to discuss my order- who do I contact?
Please contact our customer service team on [email protected]
Can I pay for my order over the phone?
If you would like to speak to someone to place your order, please call us at +44 (0)20 7407 0888 and select option 2.
How do I return an item?
You can return your order using our Returns Portal https://busterandpunch.returns.international/
Our returns policy; which is in addition to your statutory rights, entitles you to a refund for products bought online or in-store with a valid receipt or parcel summary document within 30 days of receipt. For a refund, items must be unused/unworn with all tags attached, returned in the original packaging and in a re-saleable condition.
Which countries do you deliver to?
we ship to 180+ countries worldwide. We use several websites to keep delivery times fast and to ensure you see relevant products.
You are currently on our Rest-of-World (ROW) website. We ship to all countries in the table below from this regional website. If your country is not listed in the table, please use one of our other regional sites.
For orders to USA and Canada, please use our US site.
For orders to Australia and New Zealand, please use our AU site.
For orders to the EU and the rest of Europe, please use our EU site.
Do you offer express shipping?
This is not a service we currently offer. Read our shipping policy.
Do you offer next day delivery?
We don’t current offer next day delivery, but this is something we hope to add in the future as we know how quickly you need your B+P merch!
How do I get the estimated delivery cost?
Enter your address at the checkout to obtain an estimated shipping cost. This is worked out on the weight of the order.
