Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact our Customer Service team within three (3) days of receipt at 818.392.3827 or by using our return form. If you receive a damaged, defective or incorrect item, we will work with you to make things right.
We want you to be fully satisfied with every product that you purchase from Buster+Punch. If you are not satisfied with a product that you have purchased, you may return it within 14 days of delivery for a full refund of the purchase price, minus a restocking fee,the shipping, handling, gift box, and other charges where applicable. We ask that the product be unused, in original boxes (whenever possible), and with all original paperwork, parts and accessories in order to ensure full credit.
Within Buster+Punch.US unfortunately, we do not accept exchanges at any time. You must return your product within 14 days of delivery. At that time, a refund will be credited to the original method of payment. You then can re-order a new product on www.busterandpunch.com/us.
NON RETURNABLE PRODUCTS
Please note we cannot accept returns of :
- Electricity modules (switches, outlets and USB outlets)
- Rockstar bars made to order
- Custom or special order products
You can expect a full refund of the purchase price and applicable taxes, minus the shipping and restocking fee. The restocking fee is calculated as a percentage of the purchase price dependent on the product purchased and as set out in the table below:
Category of Product Restocking percentage
- Hardware 15%
- Lighting and Bulbs 15%
- Electricity – (NOTE no returns accepted on modules) 15%
- Accessories 15%
- Furniture 25%
A refund will be made, where applicable, in the same form of payment originally used for the purchase.
RETURNING AN ITEM
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or goods damaged by the delivery company.
Approved Returns are accepted only at our warehouse; with the proper Return Authorization (RA) reference information clearly marked on the outside of the parcel being returned. Returns made without the proper RMA will not be accepted.
To make a return please contact us by
- Filling out a return form here
- Telephone : 818.392.3827
Provided we are able to accept your return we will email you a Returns Authority and provide details of our warehouse address to which the return must be sent.